Shipping policy
Last updated: 30.06.2026
Shipping Policy
Thank you for shopping with SneakCave. Below you will find important information about our shipping process, delivery times, tracking, customs, and what to do in case of delays or delivery issues.
We carefully prepare every order to make sure your sneakers arrive safely and in the best possible condition.
Processing Time
All orders are normally processed within 1–3 business days after receiving your order confirmation.
Business days do not include weekends or public holidays.
During periods of high order volume, limited releases, promotions, or holidays, processing may take slightly longer.
You will receive a notification once your order has been prepared and shipped.
Shipping Time
We offer international shipping with estimated delivery times of approximately 7–14 business days, depending on your location and the selected shipping service.
Delivery times are estimates and begin after your order has been processed and handed over to the shipping provider.
Please note: Shipping times may vary due to courier delays, customs processing, weather conditions, public holidays, local delivery services, or other circumstances outside our control.
Shipping Rates
Shipping costs are calculated and displayed during checkout where applicable.
The final shipping cost may depend on your delivery destination, order size, selected shipping method, and other delivery requirements.
At SneakCave, we understand that sneakers are more than just products. Rare and limited pairs require careful handling, secure packaging, and reliable delivery.
Every order is packed with care to help protect the sneakers and original packaging during transportation.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation containing your tracking information where tracking is available.
Please allow approximately 24–48 hours after dispatch for tracking information to become active and update in the carrier’s system.
Tracking updates are managed by the shipping provider and may occasionally experience delays.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your name, street address, apartment number, postal code, city, country, phone number, and other delivery details before completing your purchase.
SneakCave cannot guarantee that an address can be changed after an order has already been processed or shipped.
We are not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.
Customs & Import Duties
International orders may be subject to customs procedures depending on the destination country.
Any applicable customs duties, import taxes, VAT, handling charges, or other government fees may depend on the customer's country and local regulations.
Unless specifically stated otherwise during checkout, customers are responsible for any customs duties, import taxes, or additional charges imposed by local authorities.
SneakCave is not responsible for delays caused by customs inspections or customs clearance procedures.
Packaging
Every SneakCave order is carefully packed before dispatch.
Whenever possible, sneakers are shipped with their original box and included accessories as described on the product page.
We use protective outer packaging to reduce the risk of damage to the sneakers and shoe box during transportation.
Please note that minor marks or damage to external shipping packaging may occur during delivery and do not necessarily indicate damage to the product inside.
Delayed Packages
If your package has not arrived within the estimated delivery period, please first check the latest tracking information provided by the shipping carrier.
Occasional delays may occur due to customs, courier networks, public holidays, weather, or high shipping volumes.
If your tracking has not updated for an extended period or you believe there may be a delivery problem, please contact our support team.
Lost Packages
If your package appears to be lost in transit, please contact us as soon as possible.
We will review the tracking information and, where appropriate, contact the shipping provider to investigate the shipment.
Any investigation, refund, replacement, or other resolution may depend on the circumstances of the shipment and the outcome of the carrier investigation.
Damaged Packages
If your order arrives with visible damage, please take clear photos of the outer shipping package, shipping label, shoe box, and product before disposing of any packaging.
Contact us as soon as possible and provide your order information together with photos of the damage.
This information may be required to investigate the issue with the shipping provider.
Contact Us
If you have any questions about shipping or need help with your delivery, please contact us:
Email: sneakcave.info@gmail.com
Phone: +372 5387 4499
Instagram: @sneak.cave
Spoken Language: English