Privacy policy
Last updated: 20.08.2026
Privacy Policy
This Privacy Policy describes how SneakCave collects, uses, and protects your personal information when you visit our website, make a purchase, sell sneakers to us, interact with our advertising, or contact our support team.
Please read this Privacy Policy carefully before using our services.
Information We Collect
- Full name
- Email address
- Phone number, where provided during checkout or other interactions
- Billing and shipping address
- Order and payment confirmation details
- Customer support messages
- Photos and product details when selling sneakers to us
- Device, browser, IP address and website usage data
- Interactions with our website, products and advertisements
- Shopping activity such as product views, cart activity, checkout activity and purchases
How We Use Your Information
- To process and fulfill orders
- To provide customer support
- To evaluate and authenticate sneakers submitted for sale
- To arrange shipping and delivery
- To improve our website and services
- To measure the effectiveness of our advertising
- To personalize advertising where permitted
- To create relevant advertising audiences
- To prevent fraud and protect our business
- To comply with legal obligations
Cookies & Tracking Technologies
We use cookies and similar technologies to operate our website, remember preferences, analyze website traffic, understand how visitors interact with our store, and, where permitted, personalize advertising.
These technologies may collect information about your device, browser, IP address, pages viewed, products viewed, shopping activity, interactions with our website, and other usage information.
Where required by applicable law, advertising and analytics technologies are used only after obtaining the appropriate consent.
You may manage your cookie and privacy preferences through the consent options available on our website and through your browser settings. Disabling certain technologies may affect some website features and the personalization of advertising.
Meta Pixel, Conversions API & Advertising
We use advertising and measurement technologies provided by Meta Platforms, including technologies such as the Meta Pixel and Conversions API, where enabled and permitted by applicable law.
These technologies help us understand how people interact with SneakCave after viewing or interacting with advertisements on platforms such as Facebook and Instagram.
Depending on your interaction with our store and your privacy choices, information relating to events such as the following may be processed:
- Visiting our website or particular pages
- Viewing a product
- Searching or browsing products
- Adding a product to the shopping cart
- Beginning the checkout process
- Completing a purchase
- Interacting with our advertisements
Where applicable, information may be transmitted to Meta through browser-based technologies and/or server-side integrations provided through Shopify and Meta.
Meta may use information received through these technologies to provide measurement, attribution, analytics, fraud and security services, and to help us deliver and optimize advertising to audiences that may be interested in our products, subject to applicable privacy laws and your privacy choices.
Some information used for advertising measurement or matching may be processed using privacy-enhancing techniques such as hashing before transmission where supported by the relevant technology.
Your use of Facebook and Instagram and Meta's processing of information are also governed by Meta's own terms, privacy policies, and privacy controls.
Personalized Advertising & Retargeting
Where permitted, we may use information about interactions with our website to measure advertising performance and show more relevant advertisements.
For example, someone who visits SneakCave, views a particular product, or adds a product to their cart may later receive advertising relating to SneakCave or relevant products on Facebook, Instagram, or other supported advertising services.
We may also use advertising platforms to reach audiences whose interests or behavior indicate that they may be interested in our products.
You can manage certain advertising preferences through the privacy and advertising controls provided by the relevant platforms and through the privacy choices available on our website.
Sharing of Personal Information
We may share or make information available to service providers and platforms that help us operate SneakCave, including:
- Payment processors
- Shipping and delivery providers
- E-commerce and hosting providers
- Analytics providers
- Advertising and marketing platforms, including Meta where enabled
- Fraud prevention and security providers
- Legal authorities where required by law
These providers may process information according to their respective roles, terms and privacy policies.
We do not sell your personal information for monetary payment.
Data Retention & Security
We keep your personal information only as long as reasonably necessary to complete transactions, provide our services, fulfill legal obligations, resolve disputes, prevent fraud, and maintain security.
We use appropriate technical and organizational security measures designed to protect personal information. However, no online system or method of transmission can be guaranteed to be 100% secure.
Your Rights & Privacy Choices
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction, portability, or withdrawal of consent.
You may also have the right to object to certain processing activities, including certain forms of direct marketing or personalized advertising.
Where processing relies on consent, you may withdraw that consent through the privacy choices available on our website or by contacting us.
To exercise your rights or ask a privacy-related question, contact us using the details below.
Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children in violation of applicable law.
Selling Sneakers to SneakCave
If you submit sneakers for sale or trade, we may collect product photos, model details, condition information, purchase proof, payment information necessary to complete the transaction, and contact details.
This information is used for authentication, valuation, fraud prevention, communication, and completing the transaction.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technologies, advertising practices, legal requirements, or other operational reasons.
When we make changes, we will update the “Last updated” date displayed at the top of this Privacy Policy.