Refund policy
Last updated: 30.06.2026
30-Day Return Policy
At SneakCave, we want you to be fully satisfied with your purchase. That’s why we offer a 30-day return policy.
You have 30 days from the date you receive your order to request a return.
To be eligible for a return:
- The item must be in the same condition as when you received it
- The item must be unworn and unused
- All original tags must remain attached
- The original shoe box and packaging must be included
- All accessories included with the product must be returned
- You must provide a receipt or proof of purchase
To start a return, please contact us at:
If Your Return Is Accepted
If your return request is accepted, we will provide you with instructions explaining how and where to send your package.
Where applicable, a return shipping label may be provided.
Please carefully follow the return instructions provided by our support team.
Important: Items sent back to SneakCave without first requesting and receiving return approval may not be accepted.
If you have any questions regarding your return, please contact:
Damages & Issues
Please inspect your order immediately after receiving it.
If your item is defective, damaged during delivery, or you received the wrong product, please contact us as soon as possible.
We may ask you to provide clear photos of:
- The product
- The shoe box
- The outer shipping packaging
- The shipping label
- Any visible damage or defect
We will review the issue and work with you to find an appropriate solution.
Non-Returnable Items
We may not accept returns for:
- Sneakers that have been worn or used
- Items showing signs of wear, dirt, damage, or alteration after delivery
- Products missing original tags
- Products returned without their original shoe box or packaging
- Items with a damaged or modified original shoe box caused after delivery
- Customized or personalized products
- Gift cards
- Items specifically marked as final sale, where permitted by applicable law
This does not affect any mandatory consumer rights you may have under applicable law.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Original Packaging
For sneaker returns, the original shoe box is considered part of the product and must be returned in the condition in which it was received.
Please do not place shipping labels, tape, or other markings directly on the original shoe box.
The shoe box should be placed inside protective outer packaging when returning your order.
Exchanges
The fastest way to receive a different item or size is to return your current item and place a separate order for the new product once your return has been accepted.
Due to the limited availability of rare and limited-edition sneakers, we cannot guarantee that another size or model will remain available while your return is being processed.
European Union – 14-Day Cooling-Off Period
If your order is subject to European Union consumer protection rules, you generally have the right to cancel or return an eligible online purchase within 14 days of receiving it without providing a reason, subject to applicable legal exceptions.
Returned items must be:
- In the same condition as received
- Unworn and unused
- Returned with all original tags
- Returned with the original shoe box and packaging
- Accompanied by a receipt or proof of purchase
Nothing in this Refund Policy limits any mandatory consumer rights available to you under Estonian or European Union law.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Approved refunds are normally processed within 10 business days.
Please note that your bank, card issuer, or payment provider may require additional time to process and display the refund in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us:
Return Shipping
Return shipping costs and arrangements may depend on the reason for the return and the circumstances of the order.
If an item is defective, damaged, or incorrect, please contact us before arranging return shipping.
For other eligible returns, return shipping costs may be the responsibility of the customer unless otherwise agreed or required by applicable law.
Contact Us
If you have questions regarding returns or refunds, please contact our support team:
Email: sneakcave.info@gmail.com
Phone: +372 5387 4499
Instagram: @sneak.cave
Spoken Language: English